Seller
Policy
This policy is a part of our
Terms of Use. By registering as a seller on TusiBD, you’re agreeing to this
policy and our Terms of Use.
Listing fees and any other business.
Transparency and trust are
what great partnerships are built on, and we hope to have a truly outstanding
partnership with all of partners. As part of this promise, we will clearly show
what fees you will have to pay to us for using our services and making a sale.
Duration
All listings will sit on
site indefinitely unless removed. This is subject to change, and we will give
you enough time to prepare for any changes to our policy.
Payment to you
Earnings will be made
payable direct to your Bank or Mobile banking account – there are currently no
other options for withdrawals. Payments will be made 7 days after a confirmed
transaction.
Listing fees
To list a product to site is
free of charge. This is subject to change, and we will give you enough time to
prepare for any changes to our policy. Any old listings will not be affected by
this.
Commission Fees
At present there is a flat
15% commission on every item sold, payable to TusiBD. This is irrespective of
item price or quantity. The amount of commission payable to TusiBD will be
displayed in your Dashbaord and will be automatically deducted from your
earnings. This is subject to change, and we will give you enough time to
prepare for any changes to our policy.
Please note: The combined
and total amount of fees includes the commission and payment processing fees
and will be seen and deducted as one payment – meaning a total of 15% of the
transaction value will be deducted from your earnings.
Listings
What can be listed for sale
on TusiBD
TusiBD is primarily a
marketplace for items that are created, made, or designed by the seller. Items
that are manufactured, digitally produced, or mass-produced are permitted if
those items for sale originate from the seller. We only allow sellers to list
items or resell items that originate from third parties if there is a contract
in place that is exclusive to you.
If you sell
items on TusiBD, you must adhere to the following:
Items listed to TusiBD must
be created, made, or designed by you.
You accurately describe the
item when you make a listing. TusiBD will not be liable in any dispute
regarding the accuracy of the item listed, if the item is not as described. You
as the seller will be liable.
You are using your own
photographs or images. You must own or have the rights to upload or use any
intellectual property, photograph, or image to TusiBD.
What Can’t be
listed for sale on TusiBD
We try to be as liberal as
possible with what can be added to the site. However, there are some items and
content that is prohibited to be added to the site if it is deemed offensive,
not in line with our ethos and ethics, or may present a legal risk.
Whilst we will try to spot
any wrongdoings and will proactively try to restrict and tackle any prohibited
content, it is not always possible to do so. Therefore, we ask our partners and
patrons to be vigilant around the site and if anything is found that may be a
violation of our terms, please do let us know so that we can act quickly.
TusiBD reserves the right to
remove any listings from the site that violate our terms and conditions. TusiBD
also reserves the right to suspend or terminate your account in response to
these violations. You will still be liable to pay any outstanding fees and any
earnings accrued will be retained by TusiBD without the possibility of
withdrawal. You can find more information in our Fees & Payments Policy.
Such items
that may cause offence and are not permitted include (and is not exclusive to):
Alcohol, Tobacco, Drugs,
Drug Paraphernalia, and Medical Drugs
Animal Products and Human
Remains
Dangerous Items: Hazardous
Materials, Recalled Items, and Weapons
Hate Items: Items that
Promote, Support, or Glorify Hatred
Illegal Items, Items
Promoting Illegal Activity, and Highly Regulated Items
Internationally Regulated
Items
Pornography and Mature
Content
Violent Items: Items that
Promote, Support, or Glorify Violence
Your profile and listings with us
We expect you to accurately
describe your profile, business, and listings.
By selling on TusiBD, you
agree to the following:
You will be transparent and truthful
in your profile.
You accurately describe the
item when you make a listing.
You will not use without
permission, the intellectual property of others. If you see an infringement on
your own intellectual property, please alert us as soon as possible.
You will not participate in
fee avoidance.
You will not engage in any
practice that may negatively affect TusiBD as a business.
You will be responsive and
answer questions from buyers within reason.
You will be responsible for
the shipping and fees associated.
Privacy and Protecting
Personal Information
By using our services, you
are responsible for any personal information you may receive from a customer or
potential customer. This means you must comply with any relevant legal or
statutory requirements without exception and the abuse or misuse of data is
strictly prohibited. You must also protect any personal information received
and delete any personal information if requested by the customer.
Cancellations
If you are unable to
complete a transaction, you must notify the buyer via our support system and
cancel the transaction. If the buyer already submitted payment, you must issue
a full refund. You are encouraged to keep proof of any refunds in the event a
dispute arises.
Disputes
We ask buyers to contact
sellers directly and attempt to resolve any outstanding issues before
contacting TusiBD. For this reason, it is important that you fill out your shop
policies and regularly respond to Conversations from your buyers. All
conversations are recorded in our database and will be used as evidence in
deciding what action to take.
Shipping
It is strongly recommended
to get tracking information and/or insurance when you ship your items. When you
upload tracking information you provide your buyer with more confidence that
their item will reach them, as well as a better buying experience overall.
You’re also protecting
yourself in case your buyer doesn’t receive the item and opens an Item not
received case. It is the responsibility of the brand shipping the items to
ensure safe delivery and receipt of the items. If an item is not received by
the buyer, it is the responsibility of the sender to investigate the issue and
the sender will be liable for any incurred costs. The customer can ask TusiBD
to step in to help investigate the issue. TusiBD reserves the right to withhold
any sellers earnings for the purpose of refunding a customer if from the
investigation it is deemed the seller did not provide satisfactory tracking
information, and it is concluded that the customer did not receive the items
they have paid for.
Both you and the buyer will
get an email notification. The buyer will be able to ask TusiBD to step in
within that 24 hours if they still haven’t received the item.