Return Policy
·
If your product is defective / damaged or incorrect/incomplete at the
time of delivery, please contact us within the applicable return window. Your
product may be eligible for refund or replacement depending on the product
category and condition. Please see the detailed terms in the relevant category
below.
·
Delivered
Product is “No longer needed” (you no longer have a use for the product / you
have changed your mind about the purchase / the size of a fashion product does
not fit / you do not like the product after opening the package) - eligible for
selected products only
·
For device related issues after usage or the expiration of the return
window, we will refer you to the brand warranty center (if applicable). For
more information on warranty claims please view our Warranty Policy
Conditions for Returns
·
The product
must be unused, unworn, unwashed and without any flaws. Fashion products can be
tried on to see if they fit and will still be considered unworn
·
The product
must include the original tags, user manual, warranty cards, freebies and
accessories
·
The product
must be returned in the original and undamaged manufacturer packaging / box. If
the product was delivered in a second layer of TusiBD packaging, it must be
returned in the same condition with return shipping label attached. Do not put
tape or stickers on the manufacturers box
·
Please note
that certain items marked as non-returnable on product page are not eligible
for return. For more information view the complete list of non-returnable
items.
How To Return
·
Sign in to
your TusiBD Account, select My Orders.
·
Select the
order you wish to return and click on the Manage Order button.
·
Click on
Return Items.
·
Fill in the
Return Form. The available return options (drop-off/pickup) will be displayed
in this form.
·
Pack your TusiBD
parcel securely, with the product in the original and undamaged manufacturer's
packaging as delivered to you and secure the Return Label on top of the return
package.
·
If you are
located in Dhaka city, then you will be able to avail pick up and drop off both
facilities from specific areas. If you are located outside Dhaka, we have
customer return drop off points in different locations where you can drop your
return product.
Refund
If your product is
eligible for a refund, you can choose your preferred refund method based on the
table below. The shipping fee is refunded along with the amount paid for your
returned product.
The time required to
complete a refund depends on the refund method you have selected. Once we have
received your product (7-10 working days) and it has undergone a quality
control (7-10 working days), the expected refund processing times are as
follows.