Seller Policy

This policy is a part of our Terms of Use. By registering as a seller on TusiBD, you’re agreeing to this policy and our Terms of Use.

Listing fees and any other business.

Transparency and trust are what great partnerships are built on, and we hope to have a truly outstanding partnership with all of partners. As part of this promise, we will clearly show what fees you will have to pay to us for using our services and making a sale.

Duration

All listings will sit on site indefinitely unless removed. This is subject to change, and we will give you enough time to prepare for any changes to our policy.

Payment to you

Earnings will be made payable direct to your Bank or Mobile banking account – there are currently no other options for withdrawals. Payments will be made 7 days after a confirmed transaction.

Listing fees

To list a product to site is free of charge. This is subject to change, and we will give you enough time to prepare for any changes to our policy. Any old listings will not be affected by this.

Commission Fees

At present there is a flat 15% commission on every item sold, payable to TusiBD. This is irrespective of item price or quantity. The amount of commission payable to TusiBD will be displayed in your Dashbaord and will be automatically deducted from your earnings. This is subject to change, and we will give you enough time to prepare for any changes to our policy.

Please note: The combined and total amount of fees includes the commission and payment processing fees and will be seen and deducted as one payment – meaning a total of 15% of the transaction value will be deducted from your earnings. 

Listings

What can be listed for sale on TusiBD

TusiBD is primarily a marketplace for items that are created, made, or designed by the seller. Items that are manufactured, digitally produced, or mass-produced are permitted if those items for sale originate from the seller. We only allow sellers to list items or resell items that originate from third parties if there is a contract in place that is exclusive to you.

If you sell items on TusiBD, you must adhere to the following:

Items listed to TusiBD must be created, made, or designed by you.

You accurately describe the item when you make a listing. TusiBD will not be liable in any dispute regarding the accuracy of the item listed, if the item is not as described. You as the seller will be liable.

You are using your own photographs or images. You must own or have the rights to upload or use any intellectual property, photograph, or image to TusiBD.

What Can’t be listed for sale on TusiBD

We try to be as liberal as possible with what can be added to the site. However, there are some items and content that is prohibited to be added to the site if it is deemed offensive, not in line with our ethos and ethics, or may present a legal risk.

Whilst we will try to spot any wrongdoings and will proactively try to restrict and tackle any prohibited content, it is not always possible to do so. Therefore, we ask our partners and patrons to be vigilant around the site and if anything is found that may be a violation of our terms, please do let us know so that we can act quickly.

TusiBD reserves the right to remove any listings from the site that violate our terms and conditions. TusiBD also reserves the right to suspend or terminate your account in response to these violations. You will still be liable to pay any outstanding fees and any earnings accrued will be retained by TusiBD without the possibility of withdrawal. You can find more information in our Fees & Payments Policy.

Such items that may cause offence and are not permitted include (and is not exclusive to):

Alcohol, Tobacco, Drugs, Drug Paraphernalia, and Medical Drugs

Animal Products and Human Remains

Dangerous Items: Hazardous Materials, Recalled Items, and Weapons

Hate Items: Items that Promote, Support, or Glorify Hatred

Illegal Items, Items Promoting Illegal Activity, and Highly Regulated Items

Internationally Regulated Items

Pornography and Mature Content

Violent Items: Items that Promote, Support, or Glorify Violence

Your profile and listings with us

We expect you to accurately describe your profile, business, and listings.

By selling on TusiBD, you agree to the following:

You will be transparent and truthful in your profile.

You accurately describe the item when you make a listing.

You will not use without permission, the intellectual property of others. If you see an infringement on your own intellectual property, please alert us as soon as possible.

You will not participate in fee avoidance.

You will not engage in any practice that may negatively affect TusiBD as a business.

You will be responsive and answer questions from buyers within reason.

You will be responsible for the shipping and fees associated.

Privacy and Protecting Personal Information

By using our services, you are responsible for any personal information you may receive from a customer or potential customer. This means you must comply with any relevant legal or statutory requirements without exception and the abuse or misuse of data is strictly prohibited. You must also protect any personal information received and delete any personal information if requested by the customer.

Cancellations

If you are unable to complete a transaction, you must notify the buyer via our support system and cancel the transaction. If the buyer already submitted payment, you must issue a full refund. You are encouraged to keep proof of any refunds in the event a dispute arises.

Disputes

We ask buyers to contact sellers directly and attempt to resolve any outstanding issues before contacting TusiBD. For this reason, it is important that you fill out your shop policies and regularly respond to Conversations from your buyers. All conversations are recorded in our database and will be used as evidence in deciding what action to take.

Shipping

It is strongly recommended to get tracking information and/or insurance when you ship your items. When you upload tracking information you provide your buyer with more confidence that their item will reach them, as well as a better buying experience overall.

You’re also protecting yourself in case your buyer doesn’t receive the item and opens an Item not received case. It is the responsibility of the brand shipping the items to ensure safe delivery and receipt of the items. If an item is not received by the buyer, it is the responsibility of the sender to investigate the issue and the sender will be liable for any incurred costs. The customer can ask TusiBD to step in to help investigate the issue. TusiBD reserves the right to withhold any sellers earnings for the purpose of refunding a customer if from the investigation it is deemed the seller did not provide satisfactory tracking information, and it is concluded that the customer did not receive the items they have paid for.

Both you and the buyer will get an email notification. The buyer will be able to ask TusiBD to step in within that 24 hours if they still haven’t received the item.